LRHC Urgent Care transition going smoothly

Lexington Regional Health Care Urgent Care was moved from its previous location in the hospital emergency room to the Family Medicine Specialist Clinic on July 1.

LEXINGTON — If one drives past the Lexington Regional Health Center, it’s a little hard to miss the fact Urgent Care has moved. The one day transition took place on July 1 and so far everything has been running well thanks to preparation and forewarning by LRHC.

Once housed with the Emergency Room in the hospital itself, Urgent Care is now located in the Family Medicine Specialists Clinic, just south of the main building.

CEO Leslie Marsh said the senior lead team and the board of directors had been talking about moving Urgent Care for some time, she added it, was a strategic planning suggestion. The clinic offered more space, six rooms instead of three, larger rooms in general and operating hours tied in better with the clinic’s operation.

Once the decision had been made to switch, the next question for LRHC became when to do it.

Chief Financial Officer Wade Eschenbrenner said the switch will really show its merit during the flu season. The decision was made to make the transition before peak flu times. The old Urgent Care location could become congested when multiple people arrived at once.

The clinic location allows providers to move people through more efficiently. Marsh added from an infection control standpoint, the clinic entrance, waiting room and larger rooms are superior to the old location.

Before the switch, LRHC staff took the time to inform their patients of the move through social media posts, providers informing their patients, etc.

Director of Marketing and Public Relations Brenna Bartruff said the prior warning made the transition a smooth one. Convenience for their patients was a major focus, she said.

After initial questions about the switch, Marsh said the Urgent Care providers and the rest of the staff got behind the project. Bartruff said the staff worked well together to get plans in place, meetings were held leading up to the switch and everyone from the nursing staff, to IT, and marketing did their part to help with the transition.

“We are all one team taking care of the community,” Marsh said.

The transition took place the night of Sunday, June 30 and was completed before the doors opened at 7 a.m. on Monday, July 1.

“It speaks to our team committing to patients, we always put patients first,” said Marsh.

Providers in Urgent Care are Barb Foss, Stephanie Reutlinger, Amy Mahar, Dionne Moore and Ashley Bellamy. They handle non-life threatening injuries from babies to the elderly. No appointments are needed and check-in is handled at the admissions desk.

Their hours are Monday – Friday, 8 a.m. to 8 p.m., Saturday, 10 a.m. – 7 p.m. and Sunday and holidays, 10 a.m. to 6 p.m. They are closed Thanksgiving and Christmas.

Questions about Urgent Care or the transition can be directed to Urgent Care’s number, 308-324-1656 or Family Medicine Specialists Clinic at 308-324-8308.

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